Customer Relationship Engineer (MPQUA018

Forvia, a sustainable mobility technology leader

We pioneer technology for mobility experience that matter to people.

Your mission, roles and responsibilities

Ensure that QSS is updated (matching B2B and scorecards from Customers) and actions have been taken vs Customers Requirements on due time (PPAP/8D, etc.)

Perform short process audits on the production lines and highlight the non-conformities at upstream level.

Organize regular meetings with the customer to increase and maintain customer intimacy. Physical meetings are preferred instead of Tel/ViCo.

Agree Quality & TCS yearly Targets with Customer or N+1 in accordance with HLO QM recommendations.

In a cross-department manner, manage Top offender & worst parts improvement process according to Group Methodology (8D, 10 WP, Process audit, QRCI, CSL 1 & 2 processes) to solve problems and find solutions including efficiency confirmation.

Organize sorting (incl. TQW) actions (from incoming inspection process to EOL) with external company at the cost as per released by QM & PM & according to FAU-Standards (e.g. TQW).

Manage and track CNQ (Cost of Non Quality = Scrap / Customers Penalties / RW / Sorting / TQW, etc.) on a daily basis and ensure monitoring of Activity Plan to reduce CNQ.

Close QP by managing the validation of suppliers 8D and the process & product audits of existing purchased parts where the parts are the subject of problems.

Manage PPAP and process qualification audit / S/R audits (incl. Re-sourcing) during serial production; prepare the PPAP documentation.

Initiate, create and participate proactively in QRCI meetings & update QRCI Tracker.

Ensure full respect of HSE mandatory rules and regulations (especially S&R Characteristics).

Personal requirements and skills:

• Min. 2 years of experience in the quality department (automotive industry)

• Knowledge of quality tools (5S, 8D, Pareto, QRCI...)

• Active English, active Slovak language

• MS Office (Word, Excel)

• Knowledge of automotive industry standards (IATF16949, ISO 45001)

• Knowledge of project management and basic knowledge of business management is an advantage

• Dynamic personality

• Ability to argue and convince

Your profile and competencies to succeed

What we can do for you

• At Forvia, you will find an engaging and dynamic environment where you can contribute to the development of sustainable mobility leading technologies.  
• We are the seventh-largest global automotive supplier, employing more than 157,000 people in more than 40 countries which makes a lot of opportunity for career development. 
• We welcome energetic and agile people who can thrive in a fast-changing environment. People who share our strong values. Team players with a collaborative mindset and a passion to deliver high standards for our clients. Lifelong learners. High performers. Globally minded people who aspire to work in a transforming industry, where excellence, speed, and quality count. 
• We cultivate a learning environment, dedicating tools and resources to ensure we remain at the forefront of mobility.  Our people enjoy an average of more than 22 hours of online and in-person training within FORVIA University (five campuses around the world) 
• We offer a multicultural environment that values diversity and international collaboration. We believe that diversity is a strength. To create an inclusive culture where all forms of diversity create real value for the company, we have adopted gender diversity targets and inclusion action plans. 
• Achieving CO2 Net Zero as a pioneer of the automotive industry is a priority: In June 2022, Forvia became the first global automotive group to be certified with the new SBTI Net-Zero Standard (the most ambitious standard of SBTi), aligned with the ambition of the 2015 Paris Agreement of limiting global warming to 1.5°C. Three principles guide our action: use less, use better and use longer, with a focus on recyclability and circular economy. 

Why join us

FORVIA is an automotive technology group at the heart of smarter and more sustainable mobility. We bring together expertise in electronics, clean mobility, lighting, interiors, seating, and lifecycle solutions to drive change in the automotive industry.

With a history stretching back more than a century, we are the 7th largest global automotive supplier, employing more than 157,000 people in 43 countries. You'll find our technology in around 1 out of 2 vehicles produced anywhere in the world.

In June 2022, we became the 1st global automotive group to be certified with the SBTI Net-Zero Standard. We have committed to reach CO2 Net Zero by no later than 2045.

As technological innovation and the need for sustainability transform the automotive industry, we are ideally positioned to deliver solutions that will enhance the lives of road-users everywhere.